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Money Back Guarantee

 

Towel Emporium thanks you for purchasing what we feel are the best towels and ergonomic (anti-fatigue) mats for price and quality on the market today. If you have an questions, comments, or concerns, please call us at 1-800-686-9357 or send an email to customercare@towelemporium.com

 

Money Back Guarantee:

Towel Emporium offers a 30 day money back guarantee on the product price of all regularly stocked items. If you are dissatisfied with any of the items from your order for any reason you may return those unused items (and up to 1-2 pieces of “used” items) you are unhappy with and we will refund you for the full item price as soon as the goods are received back. We do not refund shipping and handling costs.  Please call 1-800-686-9357 within 30 days of your invoice date for all claims and requests for return or exchange.

 

Our Anti-Fatigue Salon Mats also carry a full 2-Year Replacement Warranty against defects.  Please call us for details. 

 

Care Instructions:

If this is your first purchase from us, and you would like to test your towel’s quality, please remove 1-2 towels from any one dozen only and wash and use those towels till you are satisfied of the quality. Here are some tips for the care of your new towels:

·          Please wash these towels – they are machine compressed for shipping purposes.  After washing, towels will fluff up and become absorbent.

·          Always wash towels in cold water several times prior to initial use to remove excess dyes.  You may also use about a tablespoon of vinegar in the wash with any color towels to help the color set.

·          Wash towels in cold water to minimize shrinkage and fading.

·          Always wash all colors separately.

·         Some of our towels are bleach or bleach solution resistant.  Please call us to verify that your item is designed for use with bleach if you are not sure.

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